Department of Management, University of Innsbruck

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Department of Management, University of Innsbruck ist Herausgeber von The Kano Model: How to delight your customers
Artikel | 1.10.2001 | Dr. Elmar Sauerwein | Department of Management, University of Innsbruck

Which products and services can be used to obtain a high level of customer satisfaction? Which product features have a more than proportional influence on satisfaction, and which attributes are an absolute must in the eyes of the customer? So far customer satisfaction was

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The Kano Model: How to delight your customers
Artikel | 1.10.2001 | Dr. Elmar Sauerwein | Department of Management, University of Innsbruck

Which products and services can be used to obtain a high level of customer satisfaction? Which product features have a more than proportional influence on satisfaction, and which attributes are an absolute must in the eyes of the customer? So far customer satisfaction was