Global-Sourcing-Partner in IT-Projekten steuern

Global Sourcing Partner in IT-Projekten steuern Dr. Jörg Stimmer VP Tech Mahindra Central Europe & Vorstand eoa Germany e.V. Munich, Germany joerg.stimmer@techmahindra-europe.com, 0173-5892715 Definitionen - Anmerkung  Outsourcing: Herausgabe von Diensten, Fremdbezug  Global Sourcing: Nutzung von entfernten Standorten, i.d.R. wegen Lohnkostenvorteilen  Offshore: Weit entfernt (z.B. Indien, China)  Nearshore: Mittlere Entfernungen (z.B. Irland, Osteuropa, Russland aus Sicht Deutschlands)  Captive: „Eigene Einheit“, Niederlassung, auch JV  Non-captive: Fremde Einheit (Outsourcing)  Dienstleistungen: SW-Entwicklung, ..., Geschäftsprozesse  Diskussion einiger aus der eigenen Erfahrung interessanter Punkte zu Global Sourcing, persönliche Meinung 18.06.2008 Global Sourcing Partner in IT-Projekten steuern, IIR IT Outsourcing Forum 2 Agenda 1. Vorstellung Tech Mahindra und eoa Germany 2. Typische Global-Sourcing-Projekte und Rahmenbedingungen 3. Herausforderungen – was ändert sich durch einen Global-Sourcing-Partner? 4. Lösungsansätze – wie kann die Umsetzung und Steuerung optimiert werden? (Anforderungen an den Kunden und den den Global-Sourcing-Partner) 5. Ausblick und Diskussion 18.06.2008 Global Sourcing Partner in IT-Projekten steuern, IIR IT Outsourcing Forum 3 Tech Mahindra  US$ 2.5 Billion Conglomerate with  US$ 34 Billion, leading Tier-I diversified interests in telecom service provider with • Information Technology, interests in enterprise networking • Auto, and managed services • Farm, • Trade,  Employs over 100,000 people, • Financial Services, direct and indirect • Infrastructure, • Auto components  Over 20 Million customers in the UK  Operations across the globe  Listed on the London Stock  Listed on Stock Exchanges in India & Exchange GDR issue listed on Luxembourg Exchange 18.06.2008 Global Sourcing Partner in IT-Projekten steuern, IIR IT Outsourcing Forum 4 Struktur in Business Units Support functions Marketing Quality Finance/ Process and Quality KMS / Investor FMG/ TIM Mgmt GSO HR/ESG/ RMG Relations Group Legal Excellence  ISO 20000, ISO 27001 PCMM Level 5 Competency Solution Units   CMMI Level 5 Network Services IT Services  BS 7799  SSE CMM Level 3 Network Design & Engineering Embedded Solutions TM R&D Mobility UIDG GMS NGN BPM BPO OSS VAS BSS ITO  Each IDU manages one or more client relationships and is responsible for the seamless delivery of services to the client Security Services  CSUs facilitate these services and Testing are the backbone of our technologies and offerings  IDU/CUS heads are guided Independent Delivery Units entrepreneurs  Knowledge sharing encouraged across IDU’s thorough governance models 18.06.2008 Global Sourcing Partner in IT-Projekten steuern, IIR IT Outsourcing Forum 5 Einige Kunden Major US Global Leader Service Providers Equipment Vendors Independent Software Vendors 18.06.