Keith Wheeler

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Keith Wheeler ist Autor von Business Process Empowerment: Powerful New Capabilities for Front-Office Staff
Whitepaper | 22.9.2011 | Adrian Blockus | Dr. Florian Gröne | Olaf Acker | Keith Wheeler | Booz & Company

This Perspective examines business process empowerment (BPE), a customer-focused, strategically driven alternative to traditional, back-office focused business process management, with particular applicability in service industries. BPE combines process architecture with a continuous improvement culture to drive sales and otherwise improve front-office operations.

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Business Process Empowerment: Powerful New Capabilities for Front-Office Staff
Whitepaper | 22.9.2011 | Adrian Blockus | Dr. Florian Gröne | Olaf Acker | Keith Wheeler | Booz & Company

This Perspective examines business process empowerment (BPE), a customer-focused, strategically driven alternative to traditional, back-office focused business process management, with particular applicability in service industries. BPE combines process architecture with a continuous improvement culture to drive sales and otherwise improve front-office operations.