MCIM, MBA, M.S., B.Sc. Manoj Patel

Since we’ve launched the Nimsoft MSP Center of Excellence, a team of Nimsoft practitioners focused on the enablement of our MSP Partners, I travel, a lot. One perk, is that I can recite the United pre-flight introduction video almost word for word―something I am both proud of and ashamed of at the same time. Jeff Smisek, United CEO, often speaks of his commitment to...

When you consider the transformation of IT in many organizations from enabling function to strategic partner, it’s becoming clear that the business of technology and how it’s monitored and managed has the potential to empower or limit an organization’s ability to deliver on its strategy. Putting business back into ITSM In today’s highly complex IT environments,...

The newest “refresh” of ITIL released in 2011 has 26 processes. The just-released version 5 of COBIT has 36 processes. The recently released version of ISO 20000 has nearly 20 processes. George Spalding, Pink Elephant Those of us who spend every day looking at this stuff know that there is a LOT of overlap between these different frameworks and standards. Almost...

Your IT help desk touches everyone in your enterprise. So it’s important that help desk personnel reflect value and responsiveness. The Nimsoft IT help desk team compiled a list of interview questions and answers that will help you identify qualified and committed candidates for your IT help desk. How would you handle the “I can’t log in” call? First I would ask the...

Applying an ITIL framework to Service Management is less about finding problems and more about treating each problem like a clue. Using IT forensics, each clue by itself is usually not a means to an end, but another step in the journey to a solution. Invoking ITIL change, release and configuration management processes first requires thorough detective work. Taking a...

In the busy days of the MSP, enhancing the company website is too often seen as a huge initiative with negligible return, and so relegated to the nice to have, also known as the “will never happen”, section of the to do list.

Nimsoft ecoMeter erfasst in Echtzeit Infrastrukturdaten und Energieverbrauch im Rechenzentrum - DCIM (Data Center Infrastructure Management). Bekommen Sie Ihren eigenen Verbrauch in den Griff, oder messen Sie den Verbrauch mehrerer Mandanten mit entsprechender Verrechnung.

Die im glarnerischen Näfels ansässige Netstal-Maschinen AG (NMAG) gehört seit über 60 Jahren weltweit zu den führenden Anbietern von Kunststoff Spritzgiessmaschinen. Das Angebot umfasst Spritz-giesssysteme zur Herstellung von Automobilteilen über PETPreforms bis hin zur Fertigung von Optical Discs.

Cloud Computing – PaaS-, IaaS-, SaaS-Konzepte als Cloud Service mit Manoj Patel

Wikimedia Opens a Window into High-Profile Projects with Nimsoft WatchMouse for Website Monitoring