MCIM, MBA, M.S., B.Sc. Manoj Patel

Manoj Patel
 

MCIM, MBA, M.S., B.Sc. Manoj Patel

Director Global Marketing
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Reichenbachstraße 2
85737 Ismaning

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    Manoj Patel, Director Global Marketing, Nimsoft

    Manoj has deep knowledge of the systems and infrastructure management vendor space. He is a proven product and marketing strategist in B2B with more than 15 years of the industry experience impacting the profitability and performance of diverse organizations by expertly guiding numerous aspects of enterprise management. He was key contributor on SaaS² strategy and launch in his previous role. He regularly provides guidance for MBA scholars (London and Germany) on new, innovative technologies that can shape the future. He was quoted for many EMEA and US tier-1 publications as Service Management expert. He holds two Master’s from UK & Germany, one Bachelor and is a member of Charted Institute of Marketing, London. Prior to joining Nimsoft, Manoj held different senior level positions at FrontRange Solutions, bmc Software, Debis Systemhaus, etc.
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  •  von  | 
    3.4.2012
    I hand the gate agent my boarding pass and head down the jet way. After a full day of meetings, I’m catching the red eye flight from ATL to SFO for more meetings. I take my seat and settle in for the long flight. Thanks to a last minute upgrade, I’m sitting in first class and look forward to some dinner, a little catching up on email, and then a nap. The flight takes off, climbs past 10,000 feet, and I take out my laptop, connect to the onboard wireless network, and I’m reconnected to the world. The idea of in-flight internet is still pretty new, and non-frequent flyers are still surprised when I mention it or reply to an email from 30,000 feet. Almost 10 years ago, when I first started working my way toward road warrior status, a flight like this would mean you were completely disconnected from the world for 5 to 6 hours. If you were lucky, there was an in-flight movie, if not, you better come prepared. It’s amazing how things have changed, and how quickly the new “norm” is being adopted. Today, you have a personal TV in your seat with live satellite TV, along with Audio/Video On Demand (AVOD). In flight entertainment (IFE) systems are becoming more and more complex with more and more options for audio, video, and games. Of course, you now also have internet access. These amenities are quickly becoming expected, not just a nice perk on certain airlines. I have to admit, when I board a plane that has not yet been outfitted with these “advanced” features, I’m disappointed. I’m expecting them to be there, and when they aren’t, I feel like I’m being provided with a lower level of service. Oh, how quickly we become spoiled! So, what does this say about the technology industry? I think it says that there are always going to be the brand new discoveries and inventions that change the landscape, but there is also a trend toward taking existing technology and repurposing it. In-flight internet is the perfect example. It’s basically just cell phone towers upside down. There is a great explanation of how it works here from one of the largest providers in United States, GoGo. Take virtualization as another example. You have an expensive server running an underutilized application? Throw ESX on it and have it run four different virtual servers and applications – same technology, repurposed! As this technology becomes more prevalent, how do you think it will affect the airline industry or travel in general? How long before the same data that is recorded to an airplanes “black box” is streamed to ground stations using this technology? What are the security implications? With every new technology comes challenges, and in this ever connected world we have plenty! Of course, as this technology becomes more complex and more critical it will need to be monitored. Chime in!  – @LeeFreerNimsoft Lee Freer is a Technical Sales Manager for Nimsoft and leads a team of solution engineers in the North America Eastern region. Coming from a systems administration and network security background, Lee has been in the IT Infrastructure Monitoring space for 8 years where his business insight and passion for technology are huge asset. Follow Lee online via Twitter and LinkedIn.
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  •  von  | 
    10.5.2012
    Your IT help desk touches everyone in your enterprise. So it’s important that help desk personnel reflect value and responsiveness. The Nimsoft IT help desk team compiled a list of interview questions and answers that will help you identify qualified and committed candidates for your IT help desk. How would you handle the “I can’t log in” call? First I would ask the caller to verify that he has the correct user name and domain. Then I would ask the caller to check if the “caps lock” key was enabled. If that doesn’t resolve the issue I would continue by asking the caller to check the physical connections such as Ethernet. The importance of this question is to make sure the candidate covers the basics and doesn’t jump to conclusions without first troubleshooting the basics. Describe how a (substitute any technology here such as WEP, LAN, etc.) works? WEP is a means of securing access to a wireless network and is usually established by a network administrator. WEP keys include a series of hexadecimal digits the keys must match between devices in order for them to communicate. Most applicants think this is a technical proficiency question; however, it’s really a question aimed at evaluating communication skills. While candidates should be familiar with most popular acronyms they may ask you to explain first, which is fine, as long as they can articulate the answer. In your professional career, what was the most difficult thing you had to do? Working weekends. (Bad answer!!!) The answer could focus on a specific situation such as making a decision to leave a job. It may also describe a specific IT help desk incident such as challenging conventional wisdom to come up with what turned out to be the right solution based on thorough research of the problem. In any case you’re looking for how the candidate adapted to change. What kinds of people do you currently work with on the IT help desk? I work on the incident management team, and we often collaborate with problem managers and operations teams. Here you’re looking for answers that reveal how well a candidate works with others. Does the candidate’s answer focus on specific roles or does it mention personality or behavioral characteristics. Does the candidate speak in terms of teamwork such as “our team includes . . .” or “I work with a team of . . .” What do you do to stay current on IT help desk good practices? I subscribe to SupportWorld Magazine and am a member of HDI. The answer should go beyond attending whatever courses the company provides. You’re looking for a self-starter who seeks information. The candidate should subscribe to industry journals or seek training and certification courses outside of the company’s on-the-job training program. Tell me about a situation when the caller didn’t understand what you were explaining. What did you do? I rephrased the question to see if the misunderstanding was my own miscommunication. When that didn’t work, I asked the caller a series of questions, paraphrasing the caller’s answers to make sure that I thoroughly understood. The key here is to ascertain the candidate’s communications and customer service capability. Does the candidate really try to see the caller’s perspective? Is the candidate flexible and/or creative in finding ways to articulate the action? Tell me about an issue that you couldn’t initially resolve. What did you do? I was working with an irate customer who grew impatient with my questions. So although I knew I would eventually be able to help the caller, I asked the caller if he would prefer that another associate handle the incident. In this question, you’re really looking for a candidate who shows ingenuity and customer focus. Did the candidate leverage available tools such as the knowledge base or Performance Management Database (PMDB)? In the answer above, the candidate put the customer first by giving the caller an option that perhaps would uncover an underlying issue of the caller simply wanted to talk to someone else. The next step would be for the interviewer to ask why the caller grew impatient. Tell me how you have dealt with a hostile caller. What was the outcome? This help desk interview question requires you to show how you can handle negative and stressful situations. Your answer should show a patient and positive attitude when challenging situations occur and that you do not allow your personal ego to get in the way of helping the caller. Describe the coping techniques you use to keep calm under stress. Technical proficiency is not enough to determine a good IT help desk candidate. A promising candidate must possess effective problem solving skills, the ability to prioritize and adapt to changing priorities, customer focus and above all, excellent communication skills. Once you’ve found the right candidate, let Nimsoft provide the tools that will help your IT help desk more efficiently deliver on service desk and business goals.
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  • Die IT-Management-Lösungen von Nimsoft bieten eine einfache Überwachung und Verwaltung von IT-Diensten – vom Rechenzentrum bis hin zur Cloud. Die Lösungen sind als standortbasierte On-Premise-Lösung oder auch als Software as a Service (http://www.searchdatacenter.de/glossar/Software%20as%20a%20Service/articles/176717/) (SaaS (http://www.searchdatacenter.de/glossar/SaaS/articles/176717/)) mit einem flexiblen Lizenzmodell erhältlich. So kann man kurzfristig auf geänderte Anforderungen reagieren, ohne an starre Lizenzverträge über einen längeren Zeitraum gebunden zu sein.
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  •   OrganisationNimsoft GmbH
    Nimsoft liefert integrierte, moderne IT-Management-Lösungen an mehr als 1.000 Unternehmens- und Service-Provider-Kunden in der ganzen Welt aus, darunter z. B. 1&1, CDW, SoftLayer, Sur La Table, TriNet und Virgin America. Nimsoft Unified Manager ist eine branchenführende Lösung, mit deren Hilfe Unternehmen IT-Services in zunehmend komplexen Unternehmensumgebungen einfach überwachen und managen können. Nimsoft-Produkte lassen sich an jedem Punkt vom Rechenzentrum bis zur Cloud in vorhandene Umgebungen integrieren. Sie stehen als Pay-as-you-Go-Lösungen bereit, bei denen nur nach tatsächlicher Nutzung bezahlt wird. Weitere Informationen finden Sie unter www.nimsoft.com.
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  •  von Nimsoft GmbH | 
    20.12.2012
    und warum es heute Unverzichtbar ist
    Das Service Desk erfüllt eine wichtige Aufgabe im Unternehmen, und dies wird auch in Zukunft so sein. Dieser Service kann jedoch nicht weiterhin auf die gleiche Weise unterstützt werden. Vielmehr muss das Service Management anhand aktueller IT-Modelle und passend zur heutigen Wirtschaftslage verwaltet werden.
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  •  von Nimsoft GmbH | 
    20.12.2012
    Dieses Dokument soll Administratoren fünf Best Practices aufzeigen, durch die sie die SAP-Performance noch effektiver ermitteln und verbessern können.
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  •  von Nimsoft GmbH | 
    20.12.2012
    Optimieren von Service Levels in öffentlichen Cloud-Bereitstellungen
    Dieses White Paper wirft einen Blick auf die einmaligen Service Level Management-Herausforderungen in Verbindung mit Cloud-Umgebungen. Darüber hinaus bietet es detaillierte Einblicke in die Funktionen und Ansätze, die zur Bereitstellung von optimalen Service Levels in öffentlichen Cloud-Bereitstellungen erforderlich sind.
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  •  von CeBIT 2012 | 
    13.2.2012
    Cloud Computing – PaaS-, IaaS-, SaaS-Konzepte als Cloud Service für Flexibilität und Ökonomie in Unternehmen
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