Olaf Acker

This Perspective examines business process empowerment (BPE), a customer-focused, strategically driven alternative to traditional, back-office focused business process management, with particular applicability in service industries. BPE combines process architecture with a continuous improvement culture to drive sales and otherwise improve front-office operations.

Opportunity for Telecom Operators

Social networking and other new technologies have given rise to the “social consumer.” Navigating this new world requires a new way of approaching customer relationship management, commonly called social CRM. In addition to their traditional CRM tools and processes, companies must rethink their product, channel, and customer strategies in order to build an entirely new...

In a world overrun with marketing messages, the next wave of marketing technology will cut through the clutter, building automated marketing campaigns that address your customers’ wants and needs individually.

Many of the products and services offered by telecom operators in developed markets have become commoditized, and although operators have pushed hard to reduce costs to maintain margins, they continue to waste more than 30 percent of their process-related operating expenditures. The key to future savings for operators lies in taking an end-to-end view of their...

The pace of digitization is picking up rapidly but the speed at which digitization is taking place varies a great deal from industry to industry. To gain a better understanding of the relative degree to which digitization is transforming different industries, we have created the Industry Digitization Index. Whether they are currently digitization leaders or laggards, all industries can...

In der Studie zeigt sich ein positiver Zusammenhang zwischen einem Innovationsansatz, der mit der Gesamtstrategie des Unternehmens verzahnt und in eine innovationsfreundliche Kultur eingebettet ist: Solche Firmen weisen mehr Innovationen aus und erzielen bessere finanzielle Ergebnisse.

München (ots) - Ranking der "Global Innovation 1.000" von Booz & Company belegt Anstieg der globalen F&E-Etats um 9,3% Deutschland bleibt Innovations-Europameister / Drei Viertel des weltweiten Zuwachses entfallen auf die Branchen IT & Elektronik, Pharma sowie Automobil / Siemens und Volkswagen unter den internationalen...

This Perspective examines business process empowerment (BPE), a customer-focused, strategically driven alternative to traditional, back-office focused business process management, with particular applicability in service industries. BPE combines process architecture with a continuous improvement culture to drive sales and otherwise improve front-office operations.

München (ots) - Tiefgreifender Strukturwandel in allen Industrien durch digitale Technologie- und Internettrends / Aufbau digitaler Fähigkeiten nach innen und außen zentrale Voraussetzung für Markterfolg / Dienstleistungen zur Unterstützung des digitalen Wandels in anderen Branchen machen 2015 schon 30 - 40% der jährlichen Unternehmensinvestitionen...