Dr. Serguei Dobrinevski

Understanding what users perceive as quality introduces a set of challenges which may mislead IT professionals during analysis of service delivery status and its daily dynamics with a risk of getting stuck to rather technical side. We will demonstrate what common issues play significant role for determining and tracking of real-world end-user experience of both in-house and...

In the world of IT seen as a business service, the need for relevant metrics is universally recognized. However, the understanding of which service metrics are “business relevant” is still very far from being universal. In the presentation of Hypersoft Information Systems the two principal ap

In der Präsentation von Hypersoft Informationssysteme GmbH wird die immer komplexere Lieferantenstruktur bei Outsourcing im Zusammenhang mit der neuen Tendenz zur Produktisierung von Services betrachtet. Es wird diskutiert, wie die Produktisierung des Angebotes die Leistungen verschiedener

Hypersoft Informationssysteme ist der führende Technologieanbieter von Business Service Management (BSM)-Softwarelösungen.Hypersoft innovative Produkte OmniAnalyser und OmniContext liefern die kompletten Informationen über Qualität, Verbrauch und Kosten von IT-Services in Unternehmen. Hypersoft

The new reporting technology improves presence and collaboration, delivering top quality levels of VoIP, instant messaging, conferencing and knowledge sharing.

The new OmniAnalyser™ real-time communication reporting on user experience opens up extensive opportunities for ensuring that corporate collaboration remains business driven and strategy-focused.

Understanding what users perceive as quality introduces a set of challenges which may mislead IT professionals during analysis of service delivery status and its daily dynamics with a risk of getting stuck to rather technical side. We will demonstrate what common issues play significant role for determining and tracking of real-world end-user experience of both in-house and...

(openPR) München, 04.07.2007 – Im Zuge der Weiterentwicklung ihrer IT Service-Management-Software gab Hypersoft Informationssysteme die sofortige Verfügbarkeit von OmniContext™ Service-Metriken-Portal bekannt. Das Service-Metriken-Portal ist ein neues Modul von OmniContext, das die unternehmensbreite Implementierung der Auswertungen von...

In the world of IT seen as a business service, the need for relevant metrics is universally recognized. However, the understanding of which service metrics are “business relevant” is still very far from being universal. In the presentation of Hypersoft Information Systems the two principal ap