Application Management Services at Stora Enso

Siemens IT Solutions and Services: eInterview with Thilo Press, Stora Enso 2010/12/20 Application Management Services at Stora Enso Thilo Press, Chief Information Officer at Stora Enso At Stora Enso, a global paper, packaging and wood products company, more than 13.000 of its employees use the SAP-System on a daily basis. It goes without saying, that consistent and efficient processes are vital. Stora Enso reached this goal by optimizing their application management with the help of Siemens IT Solutions and Services. The Competence Site talked to Thilo Press, Chief Information Officer for Stora Enso, about this process. CS: "What application management challenges did Stora Enso face when you were looking for support?" Thilo Press: "A lack of transparency and standards resulted in an enormous maintenance overhead and proved to be a stumbling block in the long run.” CS: "What do you expect from an Application Management Services (AMS) provider?" Thilo Press: " We were looking for an AMS provider who would be a partner and not tie a customer in by contractual clauses, but instead win its loyalty through competitive services and a high level of performance throughout the term of the contract." CS: "Why did you partner with Siemens IT Solutions and Services?" Thilo Press: "They impressed us with their enormous professionalism and experience in global service delivery. The international and highly efficient AMS organization fits our global structures in every respect." CS: "What improvements do you want to see in the long run as a result of this cooperation?" Thilo Press: " We expect cost advantages, yet high quality across the board and a significant reduction in our workload. This will allow us to refocus our internal organization from operational support towards a stronger IT contribution of Stora Enso’s business restructuring initiatives" CS: "Thank you very much." Contact: Thilo Press Chief Information Officer, Stora Enso 40227 Dusseldorf Germany © 2010 Siemens IT Solutions and Services www.siemens.de/it-solutions Page 1/1