Improve your IT performane through process optimizationc

Improve your IT performance through process optimization Pressed by business requirements for improved performance, value transparency, and increased control over IT activities, IT managers are considering new practices to optimize IT service management and governance. Based on internationally recognized best practices, ITIL® can be used as the reference framework to drive positive change in IT departments. In order to help IT operations provide value-added IT services, at the best cost, with a sustainable quality Customer Benefits over time, MEGA International offers a solution for IT managers to improve their operations through ■ Participate in the company’s the implementation of a process-driven approach. performance Creating awareness of the business With MEGA, ITIL implementation is just a means purposes and the benefits of to achieve your goal: to ensure the best services standardized practices is one of to your customers at an acceptable cost. The the keys to your success. Thanks description of IT processes provides you with the process skills to empower your organization to MEGA you can set up a standard to better satisfy clients, improve productivity and vocabulary and coordinated pro- reduce costs, paving the way to business service cesses, thus promoting better improvement. collaboration within the IT department and between the IT department and MEGA Consultants’ astute business expertise and other collaborators. the MEGA ITIL toolset ensure the best performance of your IT operations thanks to: ■ Adapt easily to other change ➔ A customer-focused perspective with alignment of projects IT services and business requirements through The MEGA Enterprise Repository service management; provides a unique information ➔ Process-Driven Management, with a formal source with extensive information structure for the transversal integration of sharing possibilities. It is a corporate processes, thus facilitating collaboration for service asset for all of the transformation production; projects within your organization because: ➔ IT Infrastructure Management, emphasizing service, establishing service requirements with ➔ it accelerates compliance to new respect to CMDB design, and optimizing the regulations; deployment of the CMDB, resulting in the increased ➔ it facilitates consistency and reuse efficiency of other processes; of information in other projects, such ➔ Quality Management, by establishing a conti- as mergers and acquisitions, and nuous service improvement approach for IT quality management. services. ITIL® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office. MEGA ITIL Solution MEGA’s approach to ITIL implementation relies on the modeling of IT operational processes and services and the IT infrastructure. The objective is two-fold: to MEGA’s solution for ITIL implementation is based on our create an IT service extensive experience working with management Fortune 500 companies worldwide. framework in the short Our consulting approach involves gradual term; and to integrate analysis and optimization of your IT operations. This approach relies on three IT operations into IT main components: governance practices in the long term. Based on the implementation of an Enterprise the MEGA ITSM Accelerator, you save time by Repository, the MEGA approach to ITIL imple- consulting a ready-to-use ITIL Library. mentation benefits from its powerful flexibility. MEGA consultants take an iterative approach ➔ 4. Manage change and implement best to ITIL projects, adapting to your priorities. practices Each phase follows the same major steps: Implementation involves cultural change as • Project management principles that well as new processes. A key success factor is conform to the ITIL recommendations ➔ 1. Set objectives the team motivation for changes. With MEGA, MEGA consultants’ experience in ITIL project Identify and prioritize your target by defining the use of a common language that integrates methods gives you a point of reference and the IT services on which you need to focus business priorities and of a structured, collab- a jumpstart for your project, as well as first, in accordance with your business-relat- orative approach leads to a convergence of an approach that can be applied to other ed objectives. Establish roles and responsibil- the objectives, priorities and efforts shared by projects. ities, motivate people, and make them aware different teams. These best practices are for- of the viewpoint of senior management. malized using processes and procedures in a • A Proven Modeling Approach centralized ITIL repository and are available to MEGA provides a real enterprise asset ➔ 2. Identify where you are all implicated stakeholders via a Web portal. by describing your business in terms of According to the priorities defined above, ana- processes, people, risks and IT systems. The lyze the maturity of current processes with ➔ 5. Keep the momentum going reflection necessary for this methodological the consensus of the “Customers” and the IT This phase represents the cumulative added description inherently increases process Team. Assess which practices should be kept value of the adopted changes. Not only do efficiency and measurability. and which should be improved by using ITIL the ITIL best practices promote continuous best practices as a reference. The MEGA con- improvement, but the repository built with • A Modeling Toolset Leader in its Market sultants who participate in this phase gather MEGA protects the acquired knowledge and MEGA is one of the only solution providers valuable information and use a specifically de- serves as a foundation for future improve- that encompasses all dimensions of signed method for defining the maturity of the ments. Enterprise Architecture, from strategy and organization. business modeling, to IT systems analysis Driven by a business process approach, the and data modeling. Our strengths include ➔ 3. Define where you want to be MEGA ITIL implementation is a structured a central repository, an ITSM Accelerator Identify gaps between target processes and the change management project within the IT de- framework for initiating formalized processes actual implementation of processes, thanks partment that is based on the consistent shar- and high-quality deliverables (websites, Word to the Enterprise Repository. Find out where ing of information from a common repository. documents, and Excel spreadsheets). improvements are needed most. Establish a The Enterprise Repository created with MEGA mechanism to measure results and monitor that supports this approach ensures the inte- improvement. MEGA consultants can help gration of your IT process optimization proj- with decision making, identifying best prac- ect into the larger scope of Business Service tices and adapting them to your context. With Management and IT Governance.