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Beschreibung
In seven simple steps, eBusiness, Customer Experience and Contact Center professionals can right channel online customer service inquiries,boosting sales and customer satisfaction while reducing customer service costs.
Right channeling is an integrated business process and technology strategy that enables organizations to maximize the value from each customer service inquiry while minimizing its cost. New right channeling technologies – including dynamic engagement, intelligent self-service, virtual agents, and live help – are available to help organizations automatically assess the potential value and complexity of each incoming inquiry before it is handled, choose the right communication channel on the fly, and escalate across channels to maximize ROI.
Right channeling is an integrated business process and technology strategy that enables organizations to maximize the value from each customer service inquiry while minimizing its cost. New right channeling technologies – including dynamic engagement, intelligent self-service, virtual agents, and live help – are available to help organizations automatically assess the potential value and complexity of each incoming inquiry before it is handled, choose the right communication channel on the fly, and escalate across channels to maximize ROI.
A Joint Whitepaper from IntelliResponse and Oracle
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