SAP Consolidation Success Factors

SAP Consolidation Success Factors Eberhard Hoffmann, Robert Kahl Atos Origin GmbH Agenda 1. Introduction 2. Template Quality 3. Training and User Participation 4. Rollout Approach – determines time & budget 5. Change Management – not a buzz word 6. About Motivation and Demotivation Page 2 Agenda 1. Introduction 2. Template Quality 3. Training and User Participation 4. Rollout Approach – determines time & budget 5. Change Management – not a buzz word 6. About Demotivation and Remotivation Page 3 About Atos Origin The entire value chain of IT services Systems Integration Consulting » Specialized solutions by » Business, process, industry and technology – technology and strategy embracing innovation consulting » Top ERP integrator in Europe » Focused on dedicated with strong alliances industries with deep » Strong expertise in large sector expertise projects » A European leader and worldwide roll-outs with > 2.600 consultants » Strong global sourcing expertise Outsourcing » Strategic partner of the largest european companies » Outstanding track record for integrating people and processes » Follow the sun delivery network » eServices » Europe‘s leader in Electronic Payment We deliver what we promised, no matter how critical the environment Retail & Distribution Healthcare Every day, Atos Origin Every year we carry out 1 million processes the purchases medical assessments and look of 3 million customers, after the occupational health of e.g. 34 per second 500.000 employees Olympic Games Energy We’re in charge of the IT of the Atos Origin is in charge of the Olympic Games. In Beijing 2008, command and control systems of more than 4.000 IT specialists all French and many international manage the critical systems of the nuclear power plants – a largest sports event in the world. challenging environment. Payment solutions Traffic Atos Origin manages more than Atos Origin manages the 21 million credit cards, 36 compensation systems of the million loyalty cards. We also British Rail – or the German air process more than 100 million traffic control systems. internet payments per year. 5 Introduction • IT consolidation and upgrade projects are highly specific and mainly characterized by their individual requirements: o As-is situation o Individual infrastructure o Organization o Industry o Company culture • But there are some essential lessons learned by factors, which occur and have important impact on most, not to say all IT consolidation projects. They are seen as specific for consolidation projects and on top of those success factors, which are more generic resp. valid to most implementation projects. The specific issues we want to emphasize by this presentation. Agenda 1. Introduction 2. Template Quality 3. Training and User Participation 4. Rollout Approach – determines time & budget 5. Change Management – not a buzz word 6. About Demotivation and Remotivation Page 7 Template Quality •… essential to reduce implementation and maintenance cost to a minimum, and to gain (key) users acceptance What is a Template? A pre-configured company template is the summary of all company-wide customizing definitions in an IT system, which are used as the basis for the implementation of any local operative system. • Process models and descriptions • Customizing definitions and documentation • Sample data and test procedures • Architecture of the application system • Enduser training material Template Approach Basis of the template can be either o “best in class” (example: rollouts in a Packaging industry company) • Existing local customer implementation as basis for template development, o Best Practice for <Industry>, (example: Best Practice for Chemicals in a big international company group) • Usage of pre-configured Best Practice solution • Industry-specific processes from outside the company o Greenfield approach (examples: Consumer Goods companies) • Individual customer solution development Template Development Situation: Template development with • Many systems • Process models and descriptions • Interfaces between systems • Customizing definitions and • Not consolidated processes documentation • High maintenance costs • Sample data and test procedures • Many company sites with • Architecture of the application system different requirements • End-user training material Organizational Structure Mapping • Acquisitions and mergers • Necessity to change the • Change of strategic business units organizational structure of • Changes of product divisions the systems (ERP, CRM, SCM, SRM,…) • Changes of internal organization • Integration of new • … organizational structures The adequate mapping of the company organizational structure to the ERP organizational structure in the very beginning of the template development is key success factor for flexibility ! Template Rollout Global implementations - global template Roll-out Template Reference Production project system Roll-out Production Roll-out Production Roll-out Production Maintenance and Support Increasing internal consulting and support by Customer Competence Center, Decreasing external full ownership consulting and support Template Quality is Essential • Quality of the system template means: o acceptance, and o easy validation within the roll-outs o speed-up of roll-outs o high degree of process coverage low maintenance and support costs o minimum of local deviations avoidance of interfaces o conviction of key users with better process quality o reduction of implementation costs Roll-out Template Reference Production project system Roll-out Production Roll-out Production Roll-out Production Validation Validation Local “could be” Global Business process Template IS SUE ... Agenda 1. Introduction 2. Template Quality 3. Training and User Participation 4. Rollout Approach – determines time & budget 5. Change Management – not a buzz word 6.