Information Capture Technology Speeds Processing of Insurance Records and Related Healthcare Documents

Case Kofax Information Capture Technology Speeds Processing of Insurance Records and Related Study Healthcare Documents Greenville Hospital System’s (GHS) renowned medical team provides world-class care through a network of five state-of-the-art campuses and several outpatient treatment and wellness centers located throughout South Carolina’s upstate region. Healthcare Dedicated to furthering medicine through education and research, GHS has an extensive teaching program and participates in hundreds of clinical trials each year. The teaching program is affiliated with the Medical University of South Carolina, the University of South Carolina School of Medicine, and Duke “Kofax’s Ascent University. Greenville’s Challenge platform enabled Kofax Ascent Capture and us to speed our Ascent Advanced Forms were implemented to reduce the time internal payment and improve the accuracy of collecting more than 800 patient cycles by more Explanation of Benefits (EOB) insurance forms that are entered than a week, each week into the hospital’s which represented a clear return on Patient Financial System. Prior to the Kofax system, the data entry procedure typically required 8-10 hours per week to enter EOB forms into the our investment.” system, due to the large number of individual patient payment detail items within each form. With the new system, that processing time has been cut to less than one hour for the same number of forms. “The GHS typically receives EOB forms from insurance providers that reach hundreds of pages in length and provide detailed payment information on specific patients. It was critical to incorporate an information capture system that would ensure data accuracy, reduce the time associated with manual entry, address security concerns and be flexible enough to handle a wide array of multi- page forms,” said Brad Moody, senior information systems manager at the GHS. “Kofax’s Ascent platform enabled us to speed our internal payment cycles by more than a week, which represented a clear return on our investment.” Kofax Information Capture Streamlines Business Processes Throughout Hospital The installation at the GHS represents a keystone achievement in both the healthcare and information capture industries, and demonstrates the strength and flexibility of Kofax’s information capture technology. With Ascent, the GHS has dramatically reduced their EOB forms processing time and streamlined their business processes, while providing a more accurate, effective means of processing thousands of patient insurance records. To help reduce the time hospital employees would spend in processing each EOB form, the GHS contacted Optiform Imaging For more detailed product information, visit us at: www. Systems, an Indianapolis-based systems integration kofax.com, or call us today at: (949) 727-1733. firm and Kofax Certified Solution Provider (CSP) that specializes in providing component solutions for automating the collection of both data and images from paper and electronic formats. Optiform developed a custom module capable of integrating with Ascent Capture and Ascent Advanced Forms to “The resulting improve the solution efficiency of entering data provided the into the system, while enabling hospital with a the processing of “semi- flexible, easy-to- structured” data common use information to EOB forms. capture system In addition, Optiform that is ‘future chose the Ascent Capture proofed’ from technology for its capability to changes to EOB handle multi- forms.” page forms similar to the EOB forms the hospital staff was processing daily into the system. ROI Realized “It was vital for the GHS to maintain the accuracy of patient data and create a system that could handle future changes to the structure of EOB forms, so we developed a custom module that would blend with the Ascent Capture technology into a seamless, unified interface,” said Scott McLaughlin, senior technical advisor at Optiform. “The resulting solution provided the hospital with a flexible, easy-to-use information capture system that is ‘future proofed’ from changes to EOB forms.” According to Moody, the integration of the Kofax information capture system has increased productivity 400 Corporate Headquarters percent over the current method, with one-third fewer Kofax Image Products, Inc. Koning Albert 1 Laan 64-66 human resources required to manage the system. From 16245 Laguna Canyon Rd. B-1780 Wemmel, Belgium Irvine, CA 92618 Phone: +32 2 456 17 20 the productivity gains, the hospital is now able to redeploy Tel: 949-727-1733 Fax: +32 2 456 17 21 those staff resources into other areas. Fax: 949-727-3144 info@kofax.com www.kofax.com Copyright© 2005 by Kofax Image Products, Inc. All rights reserved. Kofax, Adrenaline, Ascent, Ascent Capture, Ascent Capture Internet Server, VirtualReScan and the VirtualReScan logo are registered trademarks of Kofax Image Products, Inc. All other product names and logos are trade and service marks of their respective companies. All specifications subject to change without notice.