Saba Fallstudie: Swedish Social Insurance Agency Rolls Out Saba to Address Far-Reaching Learning and Development Needs

case study Swedish Social Insurance Agency Swedish Social Insurance Agency Rolls Out Sweden has a comprehensive social insurance program that provides Saba to Address Far-Reaching Learning and a kind of social safety net for all Swedish citizens. When people need Development Needs health or dental care, become disabled, require family or housing assistance, or retire, the Försäkringskassan — or Swedish Social Solution Overview Insurance Agency — oversees and administers benefits and allowances Industry — Government totaling more than 435 billion Swedish kronor (US$70 billion) annually. Challenges With just 9 million residents spread over Sweden’s 450,000 square Manage an ambitious enterprisewide kilometers (174,000 square miles) area, Swedish Social Insurance learning program designed to meet the employees work out of 320 widely dispersed offices to handle 200,000 needs of all 14,000 employees to improve contacts in person, by phone, by mail, or over the Internet in a typical knowledge and responsiveness to clients day. To improve the efficiency and effectiveness of its workforce, Benefits Swedish Social Insurance conducted a thorough review of learning • nable employees to more efficiently and E solution providers and selected Saba Learning and Saba Collaboration effectively provide a wide range of benefits through its Swedish partner, Comenius. to clients • Deliver 480,000 hours of education and develop 60 new Web-based courses in the first year alone • Improve collaboration and knowledge sharing by supporting informal workplace “ The Saba people management platform is a great solution we can grow with as our responsibilities increase. In a short time, learning • Save the agency millions of dollars Saba has become a familiar name for our employees. ” Anders Söderberg annually through enhanced competencies Human Resources Specialist and capabilities Swedish Social Insurance Agency • Act as the cornerstone for a broad people management program Solution “The primary reason we chose Saba Learning was because it provided Saba Learning Suite the broad functionality we needed, with high usability for our learners,” Saba Collaboration said Anders Söderberg, Human Resources Specialist for Swedish Saba Talent Suite Social Insurance. “We also liked that we could configure the system without specialized programming skills, and that Saba Learning was accessible for people with disabilities.” 480,000 Hours of Learning in the First Year Swedish Social Insurance implemented Saba Learning in August of 2007, and within the first year, the agency delivered over 480,000 hours of learning to its 14,000 employees. Almost as remarkable was that fully half of the learning was Web-based, which would not have been possible using the previous LMS. case study | Swedish Social Insurance Agency All the courses — including the 60 new Web-based Projecting an Impressive Return on Investment offerings — feature local learning coaches to help relate Swedish Social Insurance has not yet calculated an ROI the content to specific agency applications and ensure that from Saba Learning. But in addition to improving the overall everyone is on the same page. Thanks to a customization quality and efficiency of the agency’s organizational learning by Comenius, the agency’s learning administrators have the process, management expects the Saba platform to enable option to handle most of the content planning in Microsoft the agency to reduce the average time it takes to handle Project. Once the planning is finished, the course offerings a typical case by at least five minutes, due to improved can be imported directly into Saba Learning for ongoing competencies and capabilities. management and tracking with a single mouse-click. Multiplied by the enormous number of cases the agency One of the capabilities of Saba Learning that was very handles annually, this equates to an expected savings of important to Swedish Social Insurance was the quick, easy 25 million SEK (US$4 million). And that is for just one of access to a wide range of reports. The agency currently the approximately 50 benefits and allowances the agency uses nearly 50 reports, which can be produced directly as administers. PDFs for easier access and review. “We also project that we will be able to reduce recruitment Creating an Informal Workplace Learning Environment costs by 10% annually, due to greater efficiencies,” noted Swedish Social Insurance has also embraced collaboration Söderberg. “We even expect a modest improvement in and informal learning as a key component of its program. strategic planning and decision-making. Together, this will The agency uses Saba Collaboration to host a number of save another 12.5 million SEK, or about US$2 million, each “networks” for instructors, learning coaches, and managers. year.” “Ask the expert” will soon be a regular chat-based forum Enhancing the Employee Development Process that facilitates knowledge sharing as if a particular expert Swedish Social Insurance uses the Saba Talent Suite — were right down the hall or in the next cubicle — rather than integrated with Saba Learning — to enhance workforce 500 or 1,000 miles away. Other Saba-supported chat and planning, career and competency development, and discussion boards are used to supplement coursework or recruitment. Once Saba Performance has been added to for project support. Saba’s unified people management platform, the agency “We recently upgraded to Saba Learning 5.4, SP3, and will be able to better align specific employee goals with its plan to implement Saba Centra and Saba Performance in strategic objectives, and also make the performance review 2009–2010,” Söderberg remarked. “We are also interested process more relevant to employee development. in Saba Social to better connect people within the agency “The Saba people management platform is a great solution and create communities of practice. This will help us not we can grow with as our responsibilities increase,” Söderberg only extend our employees’ learning time, but also create explained. “We are very excited about using Saba Centra- more opportunities for reflection. In addition, we expect supported virtual classrooms to further reduce travel for our that decision-making will be improved and the agency will people. In a short time, Saba has become a familiar name have a stronger culture and identity — making the agency for our employees. We look forward to continuing to use the considerably more attractive to employees and prospects.” platform to achieve our critical long-term goals.” © 2009 Saba. All rights reserved.