Fax as a 100% On-Demand Service - Integrated with SAP® Solutions

whIte PAPer Fax as a 100% On-Demand Service Integrated with SAP® Solutions www.esker.com eSker on DeMAnD whIte PAPer Software-Free Faxing out of SAP Applications Fax Services Adoption of Software as a Service (SaaS) solutions has steadily increased as organizations seek to reduce costs and streamline processes. relative to fax communication, businesses are looking address: § Inefficiency of fax machines § Hidden costs of fax servers § Functional limitations of basic outsourced fax services Today, companies looking to integrate fax with their SAP applications no longer have to choose between efficiency, cost and functionality. As this white paper details, SAP customers can take advantage of fax as service without software or hardware, and without sacrificing security or SAP integration. Leveraging its proven document process automation platform, esker gives SAP customers the option to use 100% on- demand services for fax delivery. Fax Services for SAP applications combine the intelligence of patented esker technology with a worldwide network, built by esker and monitored 24/7/365, for sending documents via fax from enterprise and desktop applications. Fax Services for SAP applications enable enterprises to benefit from Esker automation technology throughout the organization without investing in and maintaining in-house telephony and fax hardware. with these services, fax jobs are sent to an esker-hosted server for processing and delivery. And because the service integrates with esker solutions, it can be a valuable component of a central solution for all high-volume transaction output. Fax Services are purchased in a pay-per-use model based on the actual number of documents transmitted, which is ideal for companies whose fax and mail requirements fluctuate monthly or seasonally. with esker on Demand, peaks in document delivery volume do not require additional personnel or infrastructure. Fax Services also provide tracking status and delivery notification — capabilities usually expected only from a large enterprise mailroom or fax infrastructure. 2 eSker on DeMAnD whIte PAPer Fax Yesterday No ideal options for faxing out of SAP applications historically, the available options for integrating fax with SAP applications have forced enterprises to choose between efficiency, cost and functionality. relying on fax machines tends to burden enterprises with manual processes of printing and faxing, managing paper and other consumables, and maintaining equipment. Using a fax server product typically requires a major investment in software, hardware, fax boards and lines, maintenance and training. And, while a variety of outsourced fax services are available, many offer only basic capabilities that do not include integration with SAP solutions (which requires users to learn a new interface) or real-time status notification so you can track fax communications. Option 1 Option 2 Option 3 Fax Machines Fax Server Basic Fax Service $ ? OR OR § Printing § hardware § no SAP integration § Faxing § Software § no real-time status § wasting paper § Fax lines notification § Consumables cost § Maintenance § Different interface to learn § Maintenance of § training equipment 3 eSker on DeMAnD whIte PAPer Fax Today Automatic faxing out of SAP applications through Esker on Demand service Today businesses running SAP have another choice. It is solution that delivers the benefits of automatic faxing as a fully on- demand service with certified integration and fax status management directly within the SAP environment. Best of all, no fax server software or hardware is required Option 1 Option 2 Option 3 on your site because the infrastructure is all hosted by esker. Fax Machines Fax Server Basic Fax Service Your company can connect directly to the service and Rely on heavy manual Rely on heavy manual Rely on basic outsourced integrate faxing with your SAP applications — securely and processes using Fax Machine: investment with Fax Server: fax service: efficiently, leveraging standard communication protocols Printing Faxing Fax Server hardware Software No integration with SAP No Real-time status and SAP technologies. real-time fax communication status Wasting paper Consumables cost Fax lines Maintenance notification Different interface to learn is communicated back to the SAP server, and the service Maintenance of the equipment Training provides a web interface for monitoring fax delivery and reporting on fax traffic. In addition to outbound faxing from SAP applications, the service can also handle inbound fax. $ ? Key benefits Fax Services for SAP applications offer: § the ability to fax directly from Business workplace § Production faxing from any SAP solution module § no hardware or software to buy and maintain § Quick and cost-effective global deployment of fax with a single instance of SAP applications § Real-time notification within the SAP system for all faxes § The assurance of SAP Certified Integration for external output management § Almost no up-front investment necessary and minimal operating costs § Fax capability available 24 hours a day, 7 days a week, 365 days a year § Virtually unlimited capacity to handle any fax volume § Least Cost routing through the redundant and secure worldwide network of esker-hosted fax production facilities And companies gain all of these benefits with pay-as-you-go cost efficiency as FAX SERVER FAX SERVICE a result of moving fax communication to the service model. hArDwAre PUrChASe 6% InItIAL Set-UP 28% SoFtwAre LICenSe 10% Per PAGe Fee 72% Comparing fax costs MAIntenAnCe 25% Fax servers do not always give you a clear picture of fax costs. on the surface you know what your hardware and software licenses are costing. But below the surface there are other costs that are not as predictable, such as the costs of IMPLeMentAtIon & CUStoMIZAtIon 33% maintaining hardware and software, implementing and customizing the solution to meet your specific requirements, training users, and telecommunications. trAInInG 10% on the other hand, when you use fax as a service all your costs are straightforward teLCo CoSt 19% and predictable. You always know what your company is spending on fax communication — what you see on the surface is all you will pay for.