A new Two Day Seminar: "Unified Communications", one of the Technology Series offered by Gary Zielke

H M INDEPENDENT • INNOVATIVE • INTERNATIONAL Training Solutions M 18 M 36 A new Two Day Seminar Unified Communications ONE OF THE TECHNOLOGY SERIES OFFERED BY GARY ZIELKE Course Description: Increasing the ability for knowledge workers to contact, communicate and col- laborate with each other has been the goal of both the telephone and computer industries for as long as these technologies have co-existed in the office. Enter- prise PBX (Private Branch Exchange) systems now include hundreds of features that make it easier for colleagues to exchange information bridging time zones and worker mobility.The computer software industry has also developed a variety of messaging and Email based applications aimed at increasing the speed with which colleagues can be reached and consulted on time sensitive decisions. Unified Communications is a concept that seeks to exploit the synergy that exists between these two technologies in a way that will make the whole greater than the sum of the parts. This two day course examines the features, benefits and barriers associated with this new approach to communications. This course will be of particular interest to ● Information technology managers and advanced users ● Network strategists, planners and analysts ● Information technology support engineers ● Technical managers of telephone companies and service providers 8 – 9 October 2009 – Frankfurt a. M. HM Training Solutions, Falkenstraße 6 · D-63820 Elsenfeld Telefon +49 (60 22) 50 82 00, Telefax +49 (60 22) 5 08 99 99 E-mail: info@hmtrainingsolutions.com – Internet: www.hmtrainingsolutions.com Unified Communications M 36 A Two Day Course Course Outline Unified Communications evolution ❐ Instant Message protocols ❐ Common business communication ❖ MSNP (Microsoft) requirements ❖ SIP/SIMPLE ❐ Traditional telephony and email systems ❐ Presence Protocols ❐ The impact of Voice over IP ❖ SIP/SIMPLE ❐ Soft phones and unified communications ❖ XMPP clients ❖ JABBER ❐ Desktop video conferencing and document collaboration Trying To Bring It All Together ❐ Unifying voice, video and text The Telephony World communications ❐ Basic Telephony and PBX systems ❐ Solutions from the telephony world ❐ Basic phones and feature phones ❖ VoIP PBXs with UC features (e.g. Avaya, ❐ The PSTN and corporate tie trunk networks Cisco, Nortel, Siemens) ❐ The introduction of VoIP ❐ Solutions from the application software ❐ SIP and SDP world ❐ Gateways and VoIP/PSTN interconnection ❖ Microsoft Office Communications Server ❖ Unison Technologies The Email World ❐ Proprietary versus standards based ❐ Email clients solutions ❐ Email servers and services ❐ Hosted versus in-house solutions ❐ Email protocols ❐ PBX, application server interfaces ❖ SMTP ❐ Soft clients and soft phones ❖ POP3 ❐ Does anyone do it all? ❖ IMAP ❐ Email and voicemail Integration with Existing Systems The Mobility World ❐ Integrating application based unified communications solutions with traditional ❐ Cell phones and PDAs telephony systems ❐ Texting, SMS, EMS and MMS ❐ Integrating VoIP telephony systems with ❐ Wireless Application Protocol existing email and messaging applications ❐ Windows CE (e.g. Microsoft Exchange or Lotus Notes) The Conferencing World Unified Communications Security ❐ Audio and video conferencing ❐ Integration with existing corporate security ❐ Audio conferencing bridges ❐ Implications for corporate firewalls ❐ Video conferencing services ❐ Transport Layer Security (TLS) ❐ Desktop video conferencing ❐ Certificates ❐ CODECs and bandwidth ❐ Public Key Infrastructure (PKI) ❐ Workgroup collaboration ❐ Secure Real-Time Transport Protocol Presence and Instant Messaging (SRTP) ❐ Presence Components ❐ VPNs and remote access ❖ Presentity ❖ IPSEC ❖ Presence Server ❖ PPTP ❖ Watcher ❖ Proprietary VPN clients Unified Communications M 36 A Two Day Course ❚❚❚ Course Benefits ❚❚❚ What delegates say about Gary’s seminars After attending this course you will be able to: “Gary is really a top teacher speaking very clearly. I have very ● Identify the applications that are common well appreciated to go so deeply into the subject. Thank you!” Philippe Trottet, Head of Field Telecom Unit, UNHCR Dubai, to most unified communications solutions United Arab Emirates “Excellent speaker with excellent wide and deep knowledge ● Evaluate vendor offerings and their unified on particular topics as well as on the overall view how all the communications architectures pieces belong and work together.” Karl Klaghofer, Siemens Enterprise Communications Munich, Manager Systems Engineering ● Identify the protocols that make unified “One of the most excellent seminars which we have booked.” communications possible Ralph Metz, Teamlead Voice Operations, EDS Rüsselsheim ● Detect interoperability issues in multi- “Gary Zielke was able to describe complex problems in a simple way.” Christian Binder, City of Munich, Munich vendor solutions “Gary is able to bring a complex technical issue as easy as if ● Choose between in-house implementations you read a book to relax.” Mohammad Vizaei, Siemens AG Austria, Director Multimedia Products and hosted services “Gary was able to transmit the content of the seminar in a ● Develop a corporate strategy for clear and simple way even for beginners.” Seydon Daffe, Nortel Networks Germany, Sales Engineer implementing unified communications “Good, comprehensive course – even complex cases look easy.” Bruno Maggi, Novartis Switzerland, Network Services Manager ● Plan a migration strategy from a legacy environment to unified communications “Very good course with motivated and knowledgeable presenter.” Marcel Legtenberg, Siemens AG, Account Manager, Munich ● Differentiate between media hype and “Again Gary Zielke proved to be an excellent speaker being actual capabilities able to explain complex networking in simple words.” Michael Taubald, IT Infrastructure Network Specialist, München ❚❚❚ Leader’s Profile “Excellent quality of speaker. Mr. Zielke has a broad know- ledge and experience of techniques and protocols and is able to explain complex themes in an easy way. Despite the seminar was held in English it was no problem following the G ary Zielke is a registered Professional speaker and to understand his explanations.