The Fabric of Mobile Services - Software Paradigms and Business Demands
—Regis McKenna Real Time: Preparing for the Age of the Never Satisfied Customer. Harvard Business School Press, 1997
Two of the major attributes of freedom are personal communication and personal mobility. Mobile communication devices have the potential of offering both. Furthermore, mobile devices that compute and communicate have the potential to enable transformative services, for a wide range of industries, that impact personal, professional, communal, cultural, and societal life situations. In order to realize this potential in its fullest extent a large number of new technologies, infrastructure services, business models, social processes, and individual and group behaviors are emerging. Therefore, what we see happening in the mobile services space today is just the beginning. Before we look at the question of where this is heading, let us first examine the technical, business, and social dynamics of the mobile services ecosystem.
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