Oracle stellt neue Version 17 von Oracle CRM On Demand vor

ORACLE DATA SHEET ORACLE CRM ON DEMAND RELEASE 17 Get smarter, get more productive, and get the best value with Oracle CRM On Demand Release 17. Oracle CRM On Demand continues to be the most complete Software-as-a-Service (SaaS) CRM solution THE WORLD’S MOST COMPREHENSIVE CRM ON available. Now, with Release 17, organizations of all types and sizes DEMAND SOLUTION benefit from key enhancements in forecasting and analytics, and • Easy to use productivity and ease of use – in an offering that provides • Fast to deploy • Powerful analytics unprecedented ROI. • Built-in contact center • Pre-built industry solutions Get Smarter with Actionable Insight • Embedded sales, marketing, The difference between making good decisions and great decisions depends heavily and service best practices • Seamless integrations upon the quality, structure, and availability of information at hand. Oracle CRM On Demand Release 17 expands upon its industry-leading analytics capabilities to provide greater business insight than ever before. Multiple simultaneous forecasts NEW FEATURES enable organizations to activate up to four different forecast types across all their • Comprehensive Partner products and services. Enhanced forecasting analytics introduce the ability to Relationship Management analyze current and historical forecast data against real-time information to evaluate • Multiple Simultaneous Forecasting Methods forecast trends, forecast to actual achievement, and forecast to quota. • Forecasting Analytics • Opportunity Splits • Head-Up Display • Automated Time-Based Workflow • Enhanced Oracle CRM On Demand Email Marketing • Custom Themes and Branding • Customized Lead Conversion and Rejection • Oracle Contact on Demand Customizable Communication Page Layouts Figure 1 Multiple Forecast Types and Forecast Analytics Enable More Accurate Planning • Additional Language Support and Monitoring of Sales Performance • Oracle Data Loader On Demand In addition, sales managers can now specify the revenue percentage associated with • Oracle Migration Tool On each sales team member, which is then rolled up into the forecast. Working together, Demand these features provide a comprehensive and accurate view of sales pipelines and forecasts, tailored to how organizations run their business. Furthermore, organizations can leverage Oracle CRM On Demand Release 17 to gain additional insight with new analytics subject areas for partners, deal registrations, and market development fund requests, as well as new partner dimensions for existing opportunity and lead subject areas, which provide extended channel visibility to drive more partner revenue. 1 ORACLE DATA SHEET BENEFITS • Improve customer and partner loyalty, retention, and profitability • Reduce customer service costs • Increase competitive intelligence, channel optimization and global competitiveness Figure 2 Partner Analytics Provides Deep Insight Into Partner Performance • Maximize productivity, satisfaction, and user Get More Productive with Powerful Tools adoption (ROI) Oracle CRM On Demand Release 17 introduces a new set of powerful features and • Optimize sales planning and execution functionality designed to maximize user efficiency. The resizable user interface, • Gain immediate advantage copy record functionality, list management enhancements, custom themes and with industry ready solutions branding, alphabetized fields in analytics, and head-up display dramatically improve • Achieve the lowest Total Cost of Ownership (TCO) the user experience by maximizing the presentation of information on the display, significantly reducing the number of keystrokes for common activities, customizing the look and feel of the application, and simplifying navigation. Figure 3 Head-Up Display Greatly Simplifies Navigation Additional productivity enhancements include: • Automated Time-based Workflow: Now, organizations can proactively and automatically manage business processes in a more timely manner. • Enhanced HTML editor in Oracle CRM On Demand Email Marketing: Create professional looking HTML email pages even more quickly and easily. • Customizable communication page layouts in Oracle Contact On Demand: Provide higher quality customer service through more streamlined service representative processes. • Expanded Partner Relationship Management capabilities: Gain visibility across multi-tier distribution channels, support special pricing authorizations, increase deal registration flexibility, and gain additional insight through wide range of new partner analytics. With Oracle CRM On Demand Release 17, organizations can also accelerate time- to-value with automated migration and data loading. Two new downloadable client utilities automate the creation and modification of large volumes of Oracle CRM On Demand data, and extract specific configuration details from any Oracle CRM On Demand environment and import those configurations to any other Oracle CRM On Demand environment. 2 ORACLE DATA SHEET ORACLE CRM ON DEMAND Get the Best Value RELEASE 17 Oracle CRM On Demand delivers unprecedented value with the broadest set of RELATED PRODUCTS capabilities from a single-provider solution, the industry’s lowest total cost of • Oracle CRM On Demand ownership, the most on-demand deployment options, and the deepest CRM expertise for Partner Relationship and experience of any CRM provider. Management • Oracle CRM On Demand Bottom Line Life Sciences Edition Oracle CRM On Demand Release 17 enables organizations to get smarter, get more productive, and get the best value, period. For more information on Oracle CRM On Demand Release 17, please visit oracle.com/crm or call +1.866.906.7878 to speak to an Oracle representative. Copyright © 2010, Oracle and/or its affiliates. All rights reserved. This document is provided for information purposes only and the contents hereof are subject to change without notice. This document is not warranted to be error-free, nor subject to any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. We specifically disclaim any liability with respect to this document and no contractual obligations are formed either directly or indirectly by this document. This document may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without our prior written permission. Oracle and Java are registered trademarks of Oracle and/or its affiliates. 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