Predict Outages with Visibility over your Entire Network

Predict Outages with Visibility over your Entire Network Convergence and consolidation have created complexities that have made it difficult for service providers to offer superior customer service in a rapid and operationally efficient way. Many providers don’t have the end-to-end visibility and control of their entire network to predict outages before they occur, or rapidly resolve them when they do. Cordys Predictive Management Solutions enable you to intelligently manage outside-plant network devices. You gain visibility across complex multi-play networks by integrating even hard-to-manage devices into a virtual information platform. With our robust predictive engine, you can pinpoint issues before outages occur so that you can decrease downtime, resolve issues efficiently and service customers proactively. Cordys solutions leverage your existing infrastructure into a fast, flexible and powerful business process-driven solution that delivers value in months, not years. Cordys enables you to: Companies estimate service • Reduce Service Downtime delivery improvements of • Increase Customer Satisfaction and Retention 2-3% which will virtually • Improve Field Operations Efficiency cut downtime in half saving millions of dollars • Reduce Call Center Costs and increasing customer • Provide Better Strategic Management satisfaction. Enlighten your Outside Plant Devices Success in today’s converged environment not only depends on your ability to offer superior quality service with operational efficiency, but also on your ability to do so quickly. Convergence has created opportunities for the service provider to have a more cost effective infrastructure, a broader array of revenue generating services and better customer relationships. However, to reap the rewards in this competitive market, service providers must move quickly, be nimble and intelligently leverage their complex network infrastructure, service creation tools, and business & operational support systems. Existing solutions have focused on managing networks inside the plant or at the endpoint, but there is a large network of amps, taps and splitters and other outside-plant devices that remain “dark.” Outages at these points can often result in truck rolls with high mean time to resolution (MTTR). The end result impacts your ability to optimize operational efficiency and deliver the quality of service your customers demand. Over-the-air antenna Coxial Line extender Terrestrial feeder cable amplifier microwave Bridger antenna Telephone amplifier drop Trunk Coxial Customer premises trunk cable Secondary amplifier AC power drop Power supply Coxial trunk cable Outside plant devices Line extender amplifier Tap Distribution (in pedestal) (in pedestal) Fiber node amplifier (in enclosure) (in pedestal) Fiber-optic trunk cable Coaxial drop cable Coxial trunk cable (express cable) TVRO antennas Coaxial Power feeder cable supply You need solutions that work they way you do – business-driven, agile, and smart enough to use what you already have. By creating executable business processes that leverage legacy systems databases and applications, you can immediately automate system-to-system complexity into a single view of the customer and virtual network. A flexible process layer can not only improve customer service and operational efficiency, but can also drive your ability to offer new and unique services at the speed of business. Service Assurance Consider a typical monitoring environment with reactive applications that address event management and fault alarm correlations around the services lifecycle. The seasoned Network Manager can predict, based on experience and information manually compiled from different sources, when a failure is likely to occur. But what if you could quickly harness this knowledge, create some rules, automate some functions, integrate data and present a single view of the situation so that you can stop a failure before it occurs, every time? Cordys Solutions for Telecommunications Cordys offers turn-key modules and a comprehensive technology solution that elegantly addresses the issues of the telecommunications industry. Cordys technology is built from the ground up to offer integrated business process management (BPM) and Services-Oriented Architecture (SOA) capabilities. This allows you to integrate and virtualize disparate devices, systems and databases and leverage this information into powerful analytical and predictive engines to better manage your entire network. Cordys Business Process Management Suite (BPMS) works the way you do, offering robust system integration capabilities for automated end-to-end visibility and control of your entire network. Predictive Management Solution Cordys provides real-time, predictive insight into the health of hard-to-monitor outside plant devices by connecting complex disparate systems and virtualizing them through a common information model. This solution can be quickly customized to fit your business needs, but some out-of-the-box features include: • Single View Virtual Network: Collects and monitors information and creates a virtual network of previously “un-monitorable” devices between your plant and customer premises (such as taps, nodes, amplifiers, etc). This gives you a complete view of your entire network. • Most Probable Equipment Failure Engine: Predicts and maps which devices are most likely to fail based on business rules, and alerts field operators to potential problems. • Total Impact Priority Engine: Determines total customer impact of the failure so that resources can be most efficiently applied and or customers can be proactively notified. • Intelligent Device Assessment Engine: Assesses a health score to individual devices so that management can be proactive with service or replacement. • Root Cause Analysis: Recognition of problems earlier with a focus on critical patterns and information from multiple systems within a single environment. Cordys Predictive Management Solution allows you to have an integrated, analytical, and automated system of analyzing devices and predicting outages before they occur – so that you proactively manage the most difficult to manage part of your network. Business Activity Monitoring Business Activity Monitoring (BAM) offers real-time alerts and notifications, an operational intelligence dashboard, and historical analyses that accelerate your responsiveness to critical events and exceptions. BAM provides you with real-time, network-wide visibility into business process performance metrics, and helps you identify plant performance trends. A Robust Technology Platform At the core of Cordys BPMS is a single, comprehensive business-driven platform that enables you to employ executable graphic models to automate workflows and elegantly connect them to legacy or back-end systems — without losing time or requirements in the translation.