Connected Goverment

Connected Government Thought Leaders Thought Leaders Essays from innovators Essays from innovators Edited by Willi Kaczorowski Edited by Willi Kaczorowski Connected Government Andrus Aaslaid The government strategies featured in this book focus on a key theme – ESTONIA how the role of the citizen can be enhanced in a connected world. Sheikh Ahmed Al-Khalifa BAHRAIN All governments want to improve services for their citizens; but the Domingo Carrión organisational and cultural visions informing their e-government SPAIN strategies vary. Some have focused on governance structures – others Renaud Dutreil on seizing national competitive advantage. Some have been striving FRANCE to exploit the benefits of connectivity for the past twenty years, while Karen Evans USA others have made great strides in a very short time. ‘E-government is an imperative for governments that want to reform the public sector to increase value for citizens and businesses. It is absolutely essential for countries to learn from each other’s experiences. Connected Government will be a great resource to all countries in meeting this challenge.’ EDWIN LAU, PROJECT LEADER, OECD E-GOVERNMENT PROJECT, ORGANISATION FOR ECONOMIC CO-OPERATION AND DEVELOPMENT Edited by Willi Kaczorowski John Grant Different countries have different attitudes to privacy and security. AUSTRALIA While the new global economy demands that governments be Kuk-Hwan Jeong KOREA increasingly competitive, issues of trust and accountability have Laurence Millar also never been more pertinent. The contributors to this book raise NEW ZEALAND the question of how our societies will develop in future – inheriting Matt Poelmans the best principles and ideals of the past, while seizing the emerging NETHERLANDS solutions of the future. Rogério Santanna dos Santos Willi Kaczorowski reveals the e-government strategies of those BRAZIL Martin Schallbruch countries at the forefront of the e-government initiative: GERMANY Abraham Sotelo MEXICO Diogo Vasconcelos PORTUGAL Ian Watmore UK Price £9.99 15.00 $19.00 C 75% 50% 25% M 75% 50% 25% Y 75% 50% 25% B 75% 50% 25% Thought Leaders Essays from innovators Edited by Willi Kaczorowski Connected Government Contents The Cisco Internet Business Solutions Group (IBSG) helps customers transform their institutions 1 Introduction and organisations (or businesses), create new services, and drive industry-leading change through Willi Kaczorowski, Executive Adviser in the IBSG EMEA group, Cisco Systems, Germany the use of technology and process innovation. The IBSG Public Sector Practice works with large, SECTION 1: PIONEERS complex entities in Europe, the Middle East, Africa, Asia/Pacific, Americas International and the United States, giving its consultants a broad and deep global perspective. IBSG consultants offer 12 The Australian experience: priorities and possibilities for connected government John Grant | Acting CIO, Australian Government Information Management Office (AGIMO), Australia 1.1 a unique combination of in-depth industry, business, and technical knowledge. 24 Connected government: the New Zealand story Laurence Millar | Director, e-Government Unit, New Zealand 1.2 The IBSG Public Sector Practice works as trusted advisors at the most senior levels of large public- sector organisations where transformation is imminent or there is the potential for groundbreaking 42 Korea’s trailblazing e-government strategy: challenging the US and EU in scope, projects likely to be emulated by others. These projects include education, tax, and payment success and ambition Dr Kuk-Hwan Jeong | Director General of the e-Gov Bureau, Ministry of Government Administration systems along with mass client service and claims processing organisations. Other projects and Home Affairs, The Republic of Korea 1.3 range from integrated justice and security initiatives, as well as whole-government programmes and those seeking seamless government and transformed service delivery across their full range 52 Partnering for a results-oriented government Karen Evans | Administrator, e-Government and Information Technology, Office of Management and Budget, USA 1.4 of services. SECTION 2: MODERNISERS 62 E-government in France: more efficient administration, higher quality of service for all citizens Renaud Dutreil | Minister for the Civil Service and Admistration Reform, France 2.1 70 BundOnline: a centrally coordinated initiative with decentralised implementation Martin Schallbruch | IT Director, Federal Ministry of the Interior, Germany 2.2 78 Making e-government work: the content and significance of the e-citizens’ charter Dr Matt Poelmans | Director, e-Citizens’ Programme, The Netherlands 2.3 90 The transformation of public services in Portugal: connected government Diogo Vasconcelos | President, Innovation and Knowledge Society Unit, Council of Ministers, Portugal 2.4 96 A networked administration for a connected society: e-government in Spain Domingo Laborda Carrión | General Director for Administrative Modernisation, Ministry of Public Administration, Published by Central State Government, Spain 2.