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Chapter 5: Turning Problems into Solutions The satirical news outlet The Onion recently ran a story related to the economy.

Chapter 4: Monitoring: Look Outside the Data Center IT has moved beyond our own data centers, and nearly every organization has at least one or two outsourced IT services.

Chapter 3: Connecting Everyone to the IT Management Loop IT management has for too long involved discrete, disconnected processes that often leave key participants wondering what’s going on. Bringing everyone—users, managers, IT professionals, and more—into the loop can create significant benefits as well as reduce the tendency to fall back into...

Chapter 2: Eliminating the Silos in IT Management In the previous chapter, I proposed that one of the biggest problems in modern IT is the fact that we manage our environment in technology‐specific silos:

Definitive Guide to Creating Unified IT Monitoring and Management in Your Environment Chapter 1: Managing Your IT Environment: At the very start of the IT industry, “monitoring” meant having a guy wander around inside the mainframe looking for burnt‐out vacuum tubes. There wasn’t really a way to locate the tubes that were working a bit harder than they were...