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Recent research among CIOs and IT leaders reveals that, with communications as the foundation of automation, enterprises are striving to drive latency and human error out of business processes.
In these competitive times, a keen focus on efficiency is the mantra. And many believe that business process automation (BPA) is the means to that end—despite the cost and complexity issues that have hampered traditional versions of the technology for years.
But with the economy still uneven and customer confidence in enterprise still low, is business process automation even on IT’s radar?
Apparently so, according to a recent survey by IDG Research Services, in conjunction with CIO magazine, which found that BPA is an IT priority right now. “Even in this challenging economy—as enterprises reel against budget constraints and priority shifts—IT and business leaders see the operational cost savings and inherent value of process automation,” says Joseph Staples, senior vice president of worldwide marketing at Indianapolis- based Interactive Intelligence, a provider of business communications software and services.
In these competitive times, a keen focus on efficiency is the mantra. And many believe that business process automation (BPA) is the means to that end—despite the cost and complexity issues that have hampered traditional versions of the technology for years.
But with the economy still uneven and customer confidence in enterprise still low, is business process automation even on IT’s radar?
Apparently so, according to a recent survey by IDG Research Services, in conjunction with CIO magazine, which found that BPA is an IT priority right now. “Even in this challenging economy—as enterprises reel against budget constraints and priority shifts—IT and business leaders see the operational cost savings and inherent value of process automation,” says Joseph Staples, senior vice president of worldwide marketing at Indianapolis- based Interactive Intelligence, a provider of business communications software and services.
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