Veröffentlicht am 07.09.2010

Understanding what users perceive as quality introduces a set of challenges which may mislead IT professionals during analysis of service delivery status and its daily dynamics with a risk of getting stuck to rather technical side. We will demonstrate what common issues play significant role for determining and tracking of real-world end-user experience of both in-house and cloud-based IT services and what should be taken into consideration before services are launched. Specific accent will be placed on metering accuracy, discreetness and transactional consistency of metrics analysis process.