Veröffentlicht am 27.05.2002

Der abgeschlossene Beitrag ist eine Leseprobe aus dem Buch
"Knowledge Management Case Book - Siemens Best Practises" von Tom Davenport und Gilbert Probst (mit freundlicher Genehmigung des Wiley VCH Verlags).


The Knowledge Strategy Process (KSP) is a strategic instrument for the business owner and his/her management team, which should be integrated into the business strategy process and revisited regularly. The resulting KM action plan is a guideline for the KM team and a very valuable contribution to the company’s KM roadmap that is strengthened by the buy-in of the management team through the KSP.
A knowledge strategy for a business is defined by the business owner and his management team in six steps. These steps lead from the currently most relevant business perspective for the near future, related key performance indicators and knowledge areas to assessing the "knowledge area state" (as-is and to-be) in proficiency, diffusion and codification, based on a comprehensive understanding of "knowledge" in the business.


Finally, KM actions are defined to achieve to-be states for prioritized knowledge areas yielding state-of-the-art KM solutions, with the latter being focused by business objectives and orchestrated across all knowledge-related management disciplines.

The method as well as experiences from the KSP’s applications in Siemens AG is described in detail. The procedure in a KSP project, lessons learned, integration with measurements and further developments support the application of the method in other organizations.

(Autor des Abstracts: NetSkill/Competence Site)

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